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Contact Us

 
Name *
Name

MAIL

PO Box 567
Taylorsville, KY 40071

PRESS

502.435.3759
hello@elvafields.com

PHONE

502.435.3759
time: 10-5 EST
feel free to leave us a message anytime.


SHIPPING INFO

Because each of our designs are made entirely by hand and to order, we request that you allow up to 14 days for delivery of your new jewel(s).  Remember, good things come to those who wait…and we promise it will be worth it!  

Each item is presented in our custom gift packaging (even if it's a gift for yourself!) and ships via USPS Priority Mail to the domestic United States, all free of charge.  Upon shipping, you will receive a a confirmation email with tracking information, and you are always welcome to contact us with specific requests regarding packaging and/or shipping--we'll do our best to accommodate!

 

RETURNS POLICY

We want you to fall head over heels for your new jewelry.  In the (hopefully unlikely!) event you are not crazy about your selection, you are welcome to return your jewel(s) within 21 days of purchase for store credit or  exchange for a different item.  Please note we do not offer returns on any custom or sale items.

To return an item:

1.  Contact us via hello [at] elvafields.com to begin the returns process.  We'll walk you through the next steps (listed below just for added fun and reference!)

2.  Print your original order information/receipt and any correspondence from us and include these in your return.

3.  Pack your beautiful jewelry (if we do say so ourselves) in a well-padded box or bubble envelope (the original packaging is ideal, really) and ship via an insured carrier (USPS works best) to the address below.  Customers are responsible for all return shipment costs. 

Elva Fields
Attn: EWM RETURNS
P.O. Box 567
Taylorsville, KY 40071

4.  We reserve the right to refuse any return that does not follow our requested procedures, so please follow these steps so we can be sure you'll end up with some jewels you'll love and adore forever!